CMA Blog

The Charles MacPherson Academy Celebrates 10 Year Anniversary

Posted by CMA Staff on Mar 11, 2019 3:02:52 PM

The approach of Spring brings with it a new milestone for Charles MacPherson, marking 10 years since the Charles MacPherson Academy opened its doors to incoming students.

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Topics: Training, House Manager, Academy

Household Management students hone their craft in a historic setting in downtown Toronto

Posted by CMA Staff on Sep 28, 2018 11:15:00 AM

For the first time ever under the roof of Toronto’s historic Campbell House Museum, students of the Charles MacPherson Academy gathered last week to hone the art of fine service delivery in a dining setting.

Under the watchful helm of English butler and recognized etiquette expert Mr. John Robertson, students were led through a series of hands-on exercises including napkin folding, the appropriate receiving of guests at the door and the setting of a table for an elegant meal. 

“I’ve read about many of the concepts we covered today but being able to implement them first-hand was so helpful,” said student India Poole, a former nanny from Chicago who hopes to transition to a career in household management.

“Particularly when it came to the napkin folding,” she added, after trying her hand at different styles in Campbell House’s rustic Robinette room. “I’ve always concentrated on getting that perfect fold, but learning to focus my attention on the corners was new to me.”

In the afternoon students made their way to the manor’s 19th century dining room, where they handled china and crystal with silk gloves and learned to transition the rules and protocol of societies past to the contemporary.

Carefully reviewing each facet of the highest quality of service, Mr. John Robertson imparted many of his own personal experiences to students from his history both as butler to senior members of the British aristocracy and house manager to affluent, modern families.

“Plan, organize, implement, control,” Mr. Robertson said to busy students as they gently set down salad plates to the right of their colleagues, poured wine in their glasses and announced to all that dinner was served in proper manner.

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Topics: House Manager, Hospitality Skills, Academy

Why we all need Spring Training

Posted by Andrew Gayman on Jun 18, 2018 8:00:00 AM

It's officially baseball season and we are just seeing the fruits of baseball spring training as home opening games are being played across North America. Spring training for most teams involves traipsing to a warmer climate, dusting off their gear and getting the players ready for the (un) official game of summer.

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Topics: Training, House Manager, Hospitality Skills

Are you loading your dishwasher correctly?

Posted by CMA Staff on Mar 30, 2017 9:00:00 AM

The invention of the dishwasher has been an extraordinary remedy to household chores. As butlers and household managers working in private homes, we rely on dishwashers to do the day-to-day heavy lifting while we can focus on other things.

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Topics: House Manager, Hospitality Skills, How to