CMA Blog

COVID-19: Household Best Practices for Employers

Posted by CMA Staff on Mar 30, 2020 10:26:38 AM

In response to COVID-19, we’ve compiled a number of best practices we recommend taking to in conjunction with directives provided by various levels of Government and Health Authorities.

Read More

How CMA is working through COVID-19

Posted by CMA Staff on Mar 26, 2020 4:08:20 PM

The global coronavirus (COVID-19) pandemic has had a significant impact on all of our day-to-day lives. As members of our local, provincial, state, and national communities work tirelessly to contain and slow the spread of COVID-19, we all must to do our part.

Read More

The Charles MacPherson Academy Celebrates 10 Year Anniversary

Posted by CMA Staff on Mar 11, 2019 3:02:52 PM

The approach of Spring brings with it a new milestone for Charles MacPherson, marking 10 years since the Charles MacPherson Academy opened its doors to incoming students.

Read More

Topics: Training, House Manager, Academy

The Butler makes a visit to London (Ontario that is)!

Posted by CMA Staff on Feb 11, 2019 5:43:25 PM
Not to be confused with its namesake across the pond, Charles MacPherson will be making a special visit to London, Ontario this Spring to deliver two very special programs in partnership with Eldon House .
Read More

Holiday Hosts, Take Back Your kitchen!

Posted by CMA Staff on Dec 13, 2018 1:21:41 PM

There it is — your kitchen. Spotless, spacious and so blissfully unaware of the role it will soon play in your first-ever holiday feast. With invitations sent out and a massive bird on order, how can you begin to prepare for the pandemonium this space will see when famished friends come to the door?

Read More

Topics: Hospitality Skills, How to, Lifestyle, Etiquette

3 Etiquette Tips You Need To Know This Holiday Season

Posted by CMA Staff on Nov 30, 2018 9:04:10 AM

The festive season is quickly approaching. Invitations to holiday parties and events are likely starting to show up in your inbox or perhaps even in the mail. Academy Director, Andrew Gayman, spoke with The Morning Show hosts Liem Vu and Marianne Dimain to highlight some key things to remember if you're headed to a holiday fête this season.

Check out the video below:

Read More

Topics: Lifestyle, Etiquette

Butlers on the Big Screen

Posted by CMA Staff on Nov 13, 2018 11:13:00 AM

We’ve gathered five beloved butlers brought to life by television or film to analyze what each can teach us about the do’s and don’ts of private service. Let’s review:

Charles Carson (Downton Abbey)

Always the consummate professional, the head butler of Edwardian country house Downton Abbey never wavers in his pursuit of private service perfection. Appalled by the slightest deviation in decorum, Mr. Carson runs a tight ship and can be counted on to give sound advice upon request. But while his rigid rule is something to be admired, we worry that this by-the-book butler isn't allowing himself the opportunity to relax on occasion. Remembering that it’s important to balance work and play, we recommend a rowdy night at the nearby Red Lion public house where pal John Bates once tended bar.

Read More

Topics: Training, Academy

Household Management students hone their craft in a historic setting in downtown Toronto

Posted by CMA Staff on Sep 28, 2018 11:15:00 AM

For the first time ever under the roof of Toronto’s historic Campbell House Museum, students of the Charles MacPherson Academy gathered last week to hone the art of fine service delivery in a dining setting.

Under the watchful helm of English butler and recognized etiquette expert Mr. John Robertson, students were led through a series of hands-on exercises including napkin folding, the appropriate receiving of guests at the door and the setting of a table for an elegant meal. 

“I’ve read about many of the concepts we covered today but being able to implement them first-hand was so helpful,” said student India Poole, a former nanny from Chicago who hopes to transition to a career in household management.

“Particularly when it came to the napkin folding,” she added, after trying her hand at different styles in Campbell House’s rustic Robinette room. “I’ve always concentrated on getting that perfect fold, but learning to focus my attention on the corners was new to me.”

In the afternoon students made their way to the manor’s 19th century dining room, where they handled china and crystal with silk gloves and learned to transition the rules and protocol of societies past to the contemporary.

Carefully reviewing each facet of the highest quality of service, Mr. John Robertson imparted many of his own personal experiences to students from his history both as butler to senior members of the British aristocracy and house manager to affluent, modern families.

“Plan, organize, implement, control,” Mr. Robertson said to busy students as they gently set down salad plates to the right of their colleagues, poured wine in their glasses and announced to all that dinner was served in proper manner.

Read More

Topics: House Manager, Hospitality Skills, Academy

Tackling those tricky housekeeping tasks

Posted by CMA Staff on Jul 17, 2018 12:39:08 PM

Not all housekeeping tasks are equal. Some tasks are straightforward, while others are a bit more complicated. Charles MacPherson answers viewer's frequently asked questions on The Marilyn Denis Show breaking down those tricky situations with easy solutions.

Scroll down to watch the entire video.

Read More

Topics: How to, Housekeeping, The Marilyn Denis Show

Etiquette at a BBQ, is there even such a thing?

Posted by CMA Staff on Jul 1, 2018 1:01:00 PM

With the hot weather in full swing across most of the country, people are moving outside to enjoy the great outdoors, firing up BBQs and inviting friends and family over to celebrate.

Read More

Topics: Hospitality Skills, Lifestyle